Emplifi named a leader in The Forrester Wave Social Suites. Access the report.

The best social media management platform for marketing, commerce, and care

Streamline and scale your social media operations with Emplifi’s AI-powered platform. Discover why your peers voted us as the best partner to create seamless digital customer experiences.

The most innovative companies use Emplifi:

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  • Cartier-white
  • Sony-white
  • Heineken-white
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  • Canon-white
SOCIAL AT SCALE

Connect every customer touchpoint to increase engagement, revenue, and loyalty

Customer behaviors continuously shift, and that puts pressure on any brand to keep up. Whether your team is small or widely distributed, our social media management platform scales to meet your business goals across social media marketing, commerce, and care. We offer modular yet integrated solutions to connect every digital touchpoint across geography, channel, and products so that as customers evolve, so can you.

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For Social Marketing teams

20,000 brands use Emplifi to power social media management

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For Social Commerce teams

Generate 4x the revenue in half the time

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For Social Customer Care teams

Meet your customers on their channel of choice

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For Service Management teams

Customizable consumer service

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Bath & Body Works boosts customer engagement with Emplifi

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  • 25% Increase in community size

  • 38% Reduction in response time

  • 46% Increase in conversions versus competitors

"For Bath & Body Works, embracing digital transformation was essential. It’s more than just using technology as a tool. It’s about speaking the language of our times to connect deeply with our customers. It’s the blend of technology and personal touch that defines our customer success experience."

  • Mahmoud Zammer

  • Marketing Executive, Bath & Body Works

Emplifi for Industries

Brands worldwide choose Emplifi

Whether you're an agency supporting thousands of brands, a direct-to-consumer retailer, or one of the biggest consumer brands on the market, your social media management is in good hands with Emplifi.

Consumer Packaged Goods

CPG brands must stay on top of consumer trends and respond quickly to audience feedback. Emplifi empowers these brands to create personalized experiences that foster lasting loyalty while delivering campaigns that resonate and engage consumers in meaningful ways.

Industries Consumer package Goods

Retail & eCommerce

Retail and eCommerce brands thrive when they create seamless, personalized shopping journeys. With Emplifi, they can effortlessly boost conversions and enhance customer satisfaction by integrating UGC, social media marketing, and real-time engagement across every touchpoint.

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Media & Entertainment

Whether it's building fan communities or amplifying content, media and entertainment brands benefit from leveraging social insights to create deeper connections with their audience. Emplifi helps these brands keep their finger on the pulse of these fans.

Industries - Media and entertaiment

Travel & Hospitality

In the travel and hospitality industry, every interaction counts. Brands use Emplifi to elevate guest experiences through personalized social engagement, quickly resolve customer concerns, and turn travelers into brand advocates.

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Restaurants

Restaurants need to build trust and loyalty by engaging with customers where they are. With Emplifi, brands can effectively manage reviews, respond quickly to feedback, and showcase their promotions, driving not just online engagement but real-world visits.

Industries - restaurants

Sports

Fan engagement drives the energy behind sports brands, and Emplifi gives them the tools to deliver interactive, real-time social experiences. By creating a stronger connection between the team and the fans, sports brands can boost loyalty and extend their reach.

Industries sport and league

Agencies

Agencies must deliver measurable results and scalable campaigns for their clients. By using Emplifi, they can unlock richer insights and efficiently manage social strategies across multiple brands, driving growth and maximizing ROI for every client.

Industries - agencies and media

Increase revenue and impress customers at scale with a unified solution for social media management

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Heineken
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Insights from Emplifi

Explore our latest blogs and comprehensive guides designed to help you master customer experience strategies and drive growth.

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Report: 2024 social media benchmarks

Unlock 2024's top social media trends with our latest benchmarks report for data-driven success.

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Manage social media like a pro

Master social media management with these key strategies, top KPIs, and tips to maximize impact of your work.

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Why your brand needs a UGC platform

Shifting customer expectations and preferences tell us one thing: Your brand needs social proof.